We change domain to chiwava.com, 10-23 Feb. will be our vacation, it will stopped any shipping but we will still service through E-Mail. Thanks !

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FAQs

 

Q: How to order ?
A: http://www.chiwava.com/article.php?id=14


Q: The Shipping Method Does Not Appear ?
A: http://www.chiwava.com/faqs_25.html


Q: Can you issue the invoice for the goods?
A: Yes. We will issue the PI after you place an order.


Q: How long can you make a delivery after I place an order?
A: Stock: If stock available, we will deliver goods as soon as possible, you can place an order immediately;
- Reservations: Goods are stock up, general order 2-20 days shipment can be; you can place an order immediately;
- No goods: the goods have sold out; you can e-mail to us what the goods you are interested in. We will recommend you other similar goods.


Q: When can no cargo goods arrival?
A: No cargo goods arrival time according to the distribution situation and we can't be accurately estimates. But you can e-mail to us. Once the goods are in stock, we will through the email to inform you.


Q: After placing an order, where can I see the amount on shipping?
A: There's no fixed shipping freight as different countries belong to different shipping zones, and shipping freight is changing more or less all the time. After submitting your order, you will receive a PI within 2 business days to double check, together with the shipping freight.


Q: How many kinds of payment?
A: Three. PayPal, Western union, Bank transfer


Q: Why do I fail to place order?
A: Sometimes is the network problem. If so, please send us the items you need in Excel or Word through email: sales@chiwava.com. We will send you PI within 2 business days.


Q: What is your work time?
A: Work time is from Monday to Friday 8.30am-5.30pm.


Q: What kind of shipping service do you use, and how long does it work?
A: Normally we use Express Mail Shipping Service. It takes about 7-12 business days. Customers can track packages online at www.ems.com.cn. We also will offer other shipping way, like UPS, DHL, etc. We will choose the best way for our customers.


Q: If I have any problems or suggestions can I through the mail to tell?
A: We accept all your valuable comments or complaint. Our e-mail address is info@chiwava.com.

WONPET® Store is wholesale pet supplies, wholesale dog clothes, wholesale dog shoes, wholesale dog socks, wholesale dog accessories, wholesale dog retractable leash, wholesale dog collars, wholesale pet leash, wholesale pet harness with lead, wholesale pet toys (including plastic toys, cat toys, rope toys, latex toys, plush toys, rubber toys, knitted toys), wholesale pet grooming, wholesale pet food containers, wholesale pet carrier bag, wholesale pet bed,wholesale pet cushion and pet house,etc.
We are have been engaged for 6 years on our pet supplies business.
Wonpet Co., Ltd has been committed to the production and sale of high-quality pet products, to create a high-quality online shopping as well as wholesale platform, so that consumers and businesses can get the good products and services.